Frequently Asked Questions (FAQ)

Are your products authentic?

We strive to source products from trusted distributors, importers, and suppliers. Customers are encouraged to review product descriptions and warranty information before purchasing.

Do you provide delivery outside Dhaka?

Yes. We deliver products throughout Bangladesh using reliable courier and delivery partners.

How long does delivery take?

Delivery within Dhaka generally takes 1-3 business days. Deliveries outside Dhaka typically require 2-7 business days.

Do you offer warranty support?

Warranty availability varies by product and manufacturer. Warranty information is provided on applicable product pages whenever available.

How do I claim warranty service?

Please contact our customer support team and provide your order number, invoice, and product details for assistance.

Can I visit your showroom?

Yes. Customers are welcome to visit our showroom during business hours to view products and receive assistance.

Where is your showroom located?

Shop #217, 2nd Floor, Sheltech Sierra Computer City, 236 New Elephant Road, Dhaka 1205.

What payment methods do you accept?

Available payment methods may include cash on delivery, mobile financial services, bank transfer, and online payment gateways, depending on product and location.

Can I order online?

Yes. Orders can be placed through our website at any time.

Can I cancel an order?

Orders may be cancelled before shipment. Once an order has been shipped, cancellation may not be possible.

Do you offer bulk or corporate purchases?

Yes. Businesses, organizations, and institutions may contact us for bulk purchase inquiries and customized quotations.

What should I do if I receive a damaged item?

Please contact us immediately and provide photos of the product and packaging so we can review the issue and assist accordingly.

How can I contact customer support?

You can reach us via phone, email, social media, or by visiting our showroom during business hours.